Frequently Asked Questions
Espérantine : an original chocolate confectionery
What is L’Espérantine?
L'Espérantine is an artisanal dark chocolate confectionery (70% raw cacao) whose distinctive olive-leaf presentation is associated with the highest quality organic extra virgin olive oil. Inside is a finely balanced blend of Mediterranean flavours : sweet almonds, candied orange peels and a hint of mint.
Why use olive oil in your chocolate?
When making our chocolates we use biological cold-pressed extra virgin olive oil. Olive oil is a perfect substitute for the animal fats usually found in stuffed chocolates and an excellent natural preservative adding lightness, freshness and length on the palate.
What does it taste like?
You will not immediately taste the olive oil. The different flavours, namely cacao, almond and orange are perceived first in balanced succession. The olive oil acts as a flavour enhancer, creating an extremely pleasant length on the palate and is perceived as a discreet note at the end of the tasting experience.
Why is your chocolate green? And why the distinctive shape?
L’Espérantine is a confectionery that was created on occasion of the 2600 years of Marseille. Its creator sought to combine representative Mediterranean flavours with a strong emblematic Mediterranean symbol: the Olive Tree.
You will find it on our boutique as a chocolate olive leaf, presented in the form of another strong symbol - an Olive Branch, representing peace and hope. The surrounding green sheath is a thin layer of white chocolate with a natural "spinach" dye to give our chocolate the appearance of a leaf.
How should it be kept?
Chocolate reacts to moisture and heat, which cause it to whiten. Keep it in a cool (18 ° maximum) dry place away from light. Avoid storing it in the refrigerator.
How long will it keep?
Each box of chocolates has an optimal date of consumption on the label. We recommend that you respect the indicated time frame.
Do your chocolates contain gluten, dry fruit or other allergenic substances?
Our chocolates are gluten free, however they do contain almonds.
Are your chocolates recommended for persons with high cholesterol or diabetes?
Placing an order
How do I place my first order?
The ordering procedure is as follows:
- Browse through the products on our website and find an article that intrigues you. On the product sheet, specify the quantity of items you desire and then click "Add to cart". Repeat he operation for any the other desired items.
- Click on "Your Cart" (top right hand corner of the website)
- Check the content of your order. Make any changes you wish. (add or subtract quantity, delete etc..)
- Complete your order. You may register an account, or dispense with that step if you wish.
- Customise your order (optional): designate items as gifts, add note cards etc...
- Select delivery method and delivery address
- Select your payment method (credit card, Paypal account or check)
If you have chosen to pay by credit card or Paypal account, you will be redirected to a secure payment platform.
Once your order has been processed, you will receive a confirmation email detailing your purchase(s).
Which payment methods do you accept?
We accept credit cards (Carte Bleue, Visa, Eurocard, and Mastercard), Paypal, as well as bank checks for clients who reside in mainland France. The payment method may be chosen in the "Payment" step of the purchase process. For further information, kindly visit the "Payment and Delivery" section.
Is my online payment secure?
Your payment will be processed directly on the secure platform of our bank or on Paypal's secure platform.
At no time is our company aware of your bank details. For further information, kindly visit the "Payment and Delivery" section.
Where do you deliver, and what are the costs and delays for delivery?
Our chocolates and other items are delivered throughout mainland France as well as internationally.
Once your parcel has been delivered to the carrier, delivery will take two working days. (48 hours - France).
The shipping method may be chosen in the "Delivery" step of the purchase process. For further information, kindly visit the "Payment and Delivery" section.
Can I send my order to an address other than my home address?
Absolutely. Whilst confirming your order in the "Delivery" step of the purchase process, click on "Add a delivery address"
Fill in the details and confirm. Once the address has been added, simply select it by clicking on "Send to address".
I have been awarded a promotional code, how do I use it?
Promotional codes cannot be combined with each other or with permanent discounts. Most of our codes are for a single use. * (1 code per order).
The code may not work if the validity date has expired or if you do not meet the established promotional requirements (minimum purchase for example). Some codes require you to be logged in in order to function*.
* you will receive the necessary terms jointly with the promo code.
Do you deliver during summer months?
We deliver during summer months with the exception of periods in which outdoor temperatures exceed 30°. Your order will be shipped in insulated packaging to preserve the freshness of our chocolates.
How can I track my order?
Please find below the various tracking messages you might encounter:
- Cancelled: you cancelled your order
- Calling payment provider: for payment by credit card or Paypal there may be a slight delay whilst the payment provider sends us confirmation of your transaction
- Payment pending: in the case of payment by check or credit card over the phone, this means that we are in the process of confirming your payment.
- Payment confirmed: your payment has been confirmed. Your order is therefore being processed by our services.
- Payment declined: your payment has been declined (commonly a card validity problem, limits exceeded, etc.)
- Shipped: your order has been delivered to our carrier*
*: for the delivery schedule, kindly visit the "Payment and Delivery" section of the website.
May I have an invoice?
Of course. To request an invoice kindly use the available contact form.
My order has not arrived, was damaged or is incomplete. What should I do ?
If your parcel hasn't been delivered:
Once your package has been shipped , you will receive a notification and tracking number by email.
For a "Colissimo Suivi" delivery:
Please visit the Colissimo website with your tracking number, enter the number into the tracking field and confirm to locate your parcel and check its delivery status. If the information supplied by either website is insufficient, please do not hesitate to contact us via the contact form – kindly specify your full name as well as your order number. Our delivery service will follow-up on your request and will get back to you as soon as possible.
If your parcel was damaged:
If your parcel is damaged (if the packaging bears visible traces of opening and/or deterioration), it is essential to refuse the delivery.
We take the greatest care in the preparation of your order, which is shipped in optimal conditions from our premises. It is the carrier's duty to ensure that they are delivered in the same condition.
If you do not complain immediately upon delivery, we will not be able to compensate you.
L’Espérantine declines any and all responsibility for the quality of the carrier service.
If your order is incomplete:
Please contact customer care via the contact form or by calling +33 (0) 491 014 496, taking care to specify your full name and order number. Once we ascertain that the order was in fact incomplete, the missing article(s) will immediately be shipped to you at no extra cost. In the case in which an article is no longer available, we will exchange it for another article of equal value.
My account (optional)
Why create an Espérantine account?
Your free online Espérantine account allows you to track your deliveries, change your invoice or delivery address and saves you having to re-enter your personal details for future purchases.
Please note: You do not need an Espérantine account to place an order, you can simply click on "Continue without registering".
To create an account
- To create an account, you can click on 'Sign in' in the top right corner of the website.
- You will also be able to open an account during the order process.
- You will in both cases be redirected to a separate webpage where you will be asked to insert your details on the left-hand side.
- Kindly insert your full name and email address and choose a password.
- Click on 'Register' - on the next page you will be able to insert your postal address and other details. Although it is not compulsory, we recommend that you provide a phone number, as it greatly simplifies procedures if any issues arise with your order.
You will receive an email confirming your account creation as well as summary of the information you have provided. If you do not receive this email, kindly check your spam folder. You will be able to rectify the details provided at any time by signing in to your account.
How is my personal information used?
Your personal information will be used exclusively in the context of your commercial relationship with us and will in no case be sold or shared with any third parties. L'Espérantine de Marseille is a trademark of SO.ME.PROD, a company registered with the CNIL (National Commission for IT and civil liberties) under the number 1501688v0.
In accordance with the French law N ° 78-17 dated January 6th, 1978 relating to data processing, IT and civil liberties, you may access, rectify or delete your personal data at any time. To do so kindly contact us via the contact form on the website or by post at the following address: SO.ME.PROD - IT Services - 17 Quai de la Tourette - 13002 Marseille - France.
My email address has changed.
Login to your account from the top right-hand corner of the website with your previous email address. Click on 'My Personal Information'. Change your email address by inserting your new address and save the changes. Your details will be modified instantly. For your next login, use the new email address as your new username.
I no longer wish to receive your newsletter.
No problem. Open any of our newsletters and click on the "unsubscribe" link provided at the bottom of the email. Your address will immediately be removed from our mailing list.
I wish to delete my account.
Kindly use the contact form provided on the website, taking care to specify your full name and email address and request the deletion of your account. We will comply with your request and delete your account within 48 to 72 hours of receiving your request (working days).
Where are your retail shops located?
You will find our boutiques at the following locations:
- Beneath the "La Major" Cathedral, 17 Quai de La Tourette, 13002 MARSEILLE - France [MAP]
- In the Old City "Panier" district, 70 rue Caisserie, 13002 MARSEILLE - France [MAP]
If our shops are far from where you live, you can still find come and see us at any of the chocolate shows and gastronomy fairs we participate in throughout France. To do so, kindly check our trade fairs calendar.
How may I order your chocolates?
There are a variety of different ways to order our chocolates:
On the esperantine.co.uk online boutique
- esperantine.co.uk, 7 days a week and 24 hours a day
- Accepted payment methods: credit card, Paypal and bank checks for mainland France residents.
By telephone, call +33 (0) 491 014 496, 7 days a week from 10am to 7pm.
Our sales staff will answer your call and advise you with regards to product choice, payment method and delivery times.
At our sales stands where we will be delighted to welcome you and offer a complete tasting of our products. [Trade fairs calendar]
In our boutiques, for residents or if you are visiting Marseille.
You will find us at 17 Quai de la Tourette - 13002 Marseille, or 70 rue Caisserie - 13002 Marseille. Our team will take your order in person and forward it directly to our customer care. As a treat, we will offer you a complete tasting of our products.
- We accept orders by traditional mail at the following address: Esperantine Marseille - E-commerce service - 17 Quai de la Tourette - 13002 Marseille
As a company (works-councils, communities, associations) I would like to order your chocolates for suppliers, existing or prospective clients etc. Who may I contact for a quote?
Why not choose the Olive Branch to communicate symbolic, positive values? It is a symbol of peace, hope (hence the origin of the name Esperantine), strength, longevity, prosperity and even victory!
What better way to communicate with your customers, prospective clients or partners?
We have bespoke offers for companies. To find out more do not hesitate to contact us by email: firstname.lastname@example.org.