Our commitments

1 / Manufacturer's Warranty

L'Espérantine de Marseille®, winner of the coveted Cordon Bleu at the Salon Intersuc de Paris (2000), guarantees the traditional and artisanal assembly of authentic flavours in strict hygienic and sanitary conditions.

2 / Consistent quality

All the ingredients which are assembled in the creation of l'Espérantine de Marseille® are rigorously selected for their superior quality and are sourced from the best French and European suppliers.

3 / Raw cacao butter chocolate

L’Espérantine de Marseille® was conceived according to an exclusive and original recipe and is made solely from vintage, native, African and S. American raw cacao butter chocolate.

4 / Optimised Preservation

The preservation of L’Espérantine de Marseille® is essentially guaranteed through the choice of premium, cold-pressed extra virgin olive oil. L’Espérantine is stored away from sources of light and humidity at a temperature between 17°-19°.

The optimised rotation of our socks ensures that mail-orders receive products which share the same date as the order.

5 / Impeccable Customer Care

Orders are always processed the same day and you may folow the progress of an order from the moment of its reception to that of its delivery.

Delivery within 3-6 banking days throughout France and other major European capitals

6 / Consumer Guarantees

Since 1999, L’Espérantine de Marseille® is in contact with hundreds of thousands of consumers throughout France and has aquired on-site experience in approximately one hundred trade and gastronomy shows yearly.

The quality of our reception and guidance to the public at our exhibition stands, where we offer unlimited samplings with no obligation to buy, is widely acknowledged.

We guarantee the same professionalism with regards to mail-orders :

- secure payments (Paypal)
- use of appropriate packaging
- protection of your personal data (CNIL)
- follow-up on delivery times

7 / Satisfied or reimbursed

Should you happen to discover an oversight on our part, or if we fail to satisfy your expectations with regards to any of the six points of our Quality Chart, we will immediately refund your order.

 

CNIL : The information you provide is held in strict confidence and is only used within the context of your commercial relationship with l’Espérantine de Marseille® and. We do not sell or share your information with any third party.

L’Espérantine de Marseille® is registered with the CNIL under the number 1501688v0. This registration represents a commitment to the terms of France's data protection legislation, law N°78-17 of the 6th January 1978.

In accordance with these laws, you have the right to access, rectify and delete information concerning you at any time..